Frequently Asked Questions
What are your payment options?
We accept Visa®, American Express®, Discover®, MasterCard®, and Paypal®
What should I do if I received defective, damaged items or incorrect orders?
If your order arrived defective or damaged or you received a wrong item, please do not take it out of its original packaging. We will replace it. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. Ship the defective or damaged item with the receipt or proof of purchase to 195 bay 19th street, 402 Brooklyn, New York, US 11214.
How do I return my order?
You can return your order within 30 days of purchasing. If you wish to return your order, kindly send us an email at email@example.com indicating your order details and reasons for return. Your request will be reviewed and when approved, we will give you the instructions to ship the item with the receipt or proof of purchase to 195 bay 19th street, 402 Brooklyn, New York, US 11214.
What are the conditions for returning my order?
You can return or exchange your order within 30 days of purchasing. The item must be unused and in the same condition when you received it. It must also be in its original packaging.
What are the items that cannot be returned?
Non-returnable items are perishable goods, gift cards, health, and personal care items. Items that are not in their original condition and packaging, as well as items damaged by other reasons not due to our error cannot be returned.
When will I get my refund?
We will send you an email once we have received your returned item. It will be inspected and if it fits within our returns policy, we will notify you of the approval of your refund. Upon approval, your refund will be processed and the amount will automatically be credited to your credit card or the original payment method. Generally, the refund is processed within a certain number of days.
What should I do if my refund takes a long time?
If you haven't received a refund yet, kindly check with your bank or with your credit card company. It may take some time for the refund to be processed and officially posted to your account. If you have done all of these but you still have not received your refund, please feel free to send us an email at firstname.lastname@example.org.
Why can't I get a refund for my item?
Kindly check if you purchased a sale item. Only regular priced items may be refunded. Items on sale cannot be refunded.
Will you refund my shipping costs if I return my order?
We will pay the shipping costs (Prepaid Shipping Label) if you received an incorrect order, damaged or defective item.
Will I get a refund if I return an item because I didn't like it?
If you returned an item back because you didn't like it, we will give a refund less the 15% restocking fee.
What will happen if I return a gift item that was shipped to me directly?
If the item was marked as a gift when purchased and shipped to you directly, you will receive a gift credit for the value of your return. We will send you the gift certificate once we have received the returned item.
What will happen if I return a gift item that was given to me by the buyer?
If the item was not marked as a gift when purchased by the buyer and was later given to you as a gift, we will send a refund to the buyer and he or she will find out about your return.
What should I do if I have other questions and concerns that are not covered here?
If you cannot find the answer to your question here, please send us an email at email@example.com. We will be happy to assist you.